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Data Reprocessing

This guide aims to provide guidance on how retroactive data processing works in BotCity Insights. Below, see what needs to be done and how to follow each step of the process.

What We Need to Know

To request data reprocessing, you need to provide:

  • Start date for reprocessing
    We need to know from which date the data will be reprocessed. This information is essential to understand the scope.

  • Financial data filled in
    Make sure the financial data is up to date on the Insights dashboard. Without this, the reprocessing will not be effective.

  • Reporting in finish task
    Ensure the automations are correctly reporting the finish task event. This is important so that the data appears accurately. The fields reported in the finish task are:

    • totalItems: total number of items in the task
    • processedItems: number of items successfully processed in the task
    • failedItems: number of items that failed in the task execution

    See more at:

Types of Automation and How to Proceed

Depending on how the automation works, the process varies slightly:

  • Automation that processes only 1 item per task
    Each task logs only one item as processed and total — we can proceed directly with reprocessing.

  • Automation that processes multiple items per task
    In this case, we need more details:

    • Total number of items per task;
    • Number of items successfully processed per task;
    • Total number of failed items per task; For this case, a spreadsheet will be sent to the requester to fill in this information correctly.

Filling Out the Spreadsheet

If you need to fill out the multiple-items spreadsheet, here are some important rules:

  • Only edit the last 3 columns:

    • totalItems: total number of items in that task
    • processedItems: number of items successfully processed
    • failedItems: number of failed items

  • Do not change the column order or names.

  • If a task already has reported values, the value can be kept.
    The important thing is to correctly fill in the columns that are still blank or incomplete.

Warning

Even with the spreadsheet filled out, reprocessing can only be carried out if the financial data for the automations is registered in Insights. So always make sure this is up to date before requesting the process.

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Requesting the Reprocessing

The reprocessing request must be made through the BotCity support channel, sending all the necessary information to carry out the process.

Processing Timeframe

After all information has been submitted, there is a maximum of 10 calendar days to complete the reprocessing.